Terms of Service

Last Updated: August 22, 2026

Welcome to OVOA Pilates.

These Terms of Service ("Terms") govern your access to and use of the OVOA Pilates website, ovoapilates.com (the "Website"), and any products, services, quotations, orders, and transactions made through or in connection with the Website.

By accessing or using the Website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the Website.

1. About OVOA Pilates

OVOA Pilates provides Pilates equipment and related products for professional instructors, Pilates studios, fitness businesses, distributors, wholesalers, and individual customers.

Our products may include Pilates Reformers, studio equipment, accessories, storage solutions, and related products.

Certain products may be available for wholesale, bulk purchase, studio packages, customization, or other business-to-business arrangements.

2. Website Use

You agree to use the Website only for lawful purposes.

You may not:

• Use the Website for fraudulent or unlawful purposes

• Attempt to gain unauthorized access to the Website or its systems

• Interfere with the operation or security of the Website

• Copy or reproduce Website content without permission

• Use automated systems to access the Website in a manner that may damage or interfere with its operation

• Submit false, misleading, or fraudulent information

• Use our Website or content to infringe the rights of others

We reserve the right to restrict or terminate access to the Website if we reasonably believe that these Terms have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, dimensions, colors, and other information displayed on the Website are accurate.

However, actual products may have minor differences from images or displayed specifications due to:

• Manufacturing processes

• Material variations

• Lighting and photography

• Screen or device settings

• Product improvements

• Design or technical updates

We reserve the right to make reasonable product improvements or modifications without prior notice where such changes do not materially affect the product's intended use.

For B2B, wholesale, or customized orders, the final specifications agreed upon in the quotation, purchase order, sales confirmation, or other written agreement will prevail.

4. Prices and Quotations

Product prices displayed on the Website may change without notice.

For wholesale, bulk, studio package, container, or customized orders, pricing may depend on factors including:

• Product quantity

• Product configuration

• Customization requirements

• Packaging requirements

• Shipping method

• Destination

• Order volume

• Applicable taxes or duties

A quotation provided by OVOA Pilates is subject to the validity period stated in the quotation.

A quotation does not constitute a binding sales contract until the order has been confirmed by OVOA Pilates.

5. Orders

Submitting an order or inquiry through the Website does not automatically guarantee acceptance.

We reserve the right to accept, reject, or limit an order for reasonable business reasons, including:

• Product availability

• Pricing errors

• Insufficient information

• Shipping restrictions

• Payment issues

• Suspected fraud

• Production limitations

• Customization requirements

An order becomes binding when it has been confirmed by OVOA Pilates in writing and any required payment or deposit has been received.

6. Wholesale and B2B Orders

For wholesale, bulk, or studio equipment orders, additional terms may apply.

These may include:

• Minimum order quantities

• Deposit requirements

• Production lead times

• Packaging requirements

• Shipping arrangements

• Inspection requirements

• Customization specifications

• Balance payment requirements

The specific terms agreed upon in the applicable quotation, purchase order, invoice, or sales agreement will govern the transaction.

Where there is a conflict between these Terms and a written sales agreement, the written sales agreement will control for that specific transaction.

7. Custom Products

Some products may be customized according to customer requirements, including but not limited to:

• Brand logos

• Product colors

• Materials

• Packaging

• Product configurations

• Accessories

• Other agreed specifications

Customers are responsible for ensuring that all logos, trademarks, designs, images, text, and other materials supplied for customization do not infringe the intellectual property rights of any third party.

By providing such materials, you represent that you have the necessary rights and authorization to use them.

Customized products may not be eligible for cancellation, return, or refund once production has started, except where required by applicable law or otherwise agreed in writing.

8. Payment

Payment terms will be communicated during the order or quotation process.

Depending on the order type, payment may require:

• Full payment

• Deposit and balance payment

• Payment through an approved payment provider

• Other agreed B2B payment terms

Orders requiring production may not enter production until the required deposit or payment has been received.

We reserve the right to delay production, shipment, or delivery where required payments have not been received.

9. Production and Lead Times

For made-to-order, customized, wholesale, or bulk orders, production times will be communicated in the applicable quotation or order confirmation.

Estimated production times are estimates and may be affected by:

• Production capacity

• Raw material availability

• Customization requirements

• Holidays

• Transportation

• Force majeure events

• Other circumstances outside our reasonable control

We will make reasonable efforts to meet agreed production schedules but cannot guarantee an exact delivery date unless expressly agreed in writing.

10. Shipping and Delivery

Shipping arrangements may vary depending on the order and destination.

Shipping terms may include, where applicable:

• International freight

• Container shipping

• LCL shipping

• Air freight

• Local delivery

• Customer-arranged transportation

Unless otherwise agreed in writing, shipping charges, import duties, customs fees, taxes, clearance fees, and other destination-related charges may be the customer's responsibility.

The applicable shipping terms and responsibilities will be stated in the relevant quotation or sales agreement.

11. Inspection and Delivery Damage

For commercial, wholesale, and container orders, customers are responsible for inspecting products and packaging upon receipt.

If products arrive damaged, customers should:

1. Document the condition of the packaging and products;

2. Take clear photographs and/or videos;

3. Notify the carrier where appropriate;

4. Contact OVOA Pilates as soon as reasonably possible; and

5. Provide relevant shipping and order information.

Claims relating to transportation damage may require supporting evidence, including photographs, videos, packaging condition, and delivery records.

Failure to provide appropriate evidence may affect our ability to process a claim.

12. Returns and Cancellations

Return and cancellation rights may vary depending on the type of purchase, applicable law, and whether the product is customized or made to order.

Standard products may be eligible for return subject to our applicable return policy.

Customized, personalized, made-to-order, wholesale, and bulk products may have different cancellation and return conditions.

Before placing a B2B or customized order, customers should review the applicable quotation, sales agreement, or return terms.

Nothing in these Terms limits any mandatory consumer rights that cannot legally be excluded.

13. Product Warranty

Certain OVOA Pilates products may be covered by a limited warranty.

Warranty coverage, duration, exclusions, and claim procedures may vary depending on the product.

Warranty claims may require:

• Order information

• Product information

• Photographs or videos

• Description of the issue

• Other information reasonably required to assess the claim

The warranty does not necessarily cover damage caused by:

• Improper installation

• Improper use

• Unauthorized modification

• Normal wear and tear

• Accidents

• Misuse

• Failure to follow product instructions

• Improper storage

• Damage occurring during customer-arranged transportation

The applicable product warranty terms will govern the specific product purchased.

14. Safe Use of Products

Pilates equipment should be used only for its intended purpose and in accordance with applicable instructions and safety recommendations.

Customers are responsible for:

• Proper installation

• Appropriate use

• Regular inspection

• Proper maintenance

• Ensuring sufficient training and supervision

• Maintaining a safe training environment

Professional or commercial users should ensure that instructors and clients receive appropriate guidance before using the equipment.

OVOA Pilates is not responsible for injuries or damage resulting from improper use, unauthorized modification, improper installation, or failure to follow applicable safety instructions, except to the extent such liability cannot legally be excluded.

15. Intellectual Property

All content on the Website, including but not limited to:

• OVOA Pilates name

• Logos

• Product images

• Product descriptions

• Videos

• Graphics

• Website design

• Text

• Other materials

is owned by or licensed to OVOA Pilates unless otherwise stated.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit our content without prior written permission.

"OVOA Pilates" and related branding may not be used in a manner that suggests unauthorized affiliation or endorsement.

16. Customer-Provided Content

If you submit photographs, videos, reviews, testimonials, logos, or other content to us, you represent that you have the necessary rights to provide that content.

By submitting content, you grant OVOA Pilates permission to use, reproduce, display, and publish the content for legitimate business and marketing purposes, subject to applicable law and any separate agreement between the parties.

17. Third-Party Services and Links

The Website may contain links to or integrations with third-party services, including payment providers, social media platforms, analytics services, shipping providers, and other websites.

We are not responsible for the content, security, availability, or privacy practices of third-party services.

Your use of third-party services may be subject to their own terms and policies.

18. Disclaimer

The Website and its content are provided on an "as available" basis.

To the maximum extent permitted by applicable law, OVOA Pilates does not guarantee that:

• The Website will always be available;

• The Website will be error-free;

• Product information will always be completely free from errors;

• Website content will always be current;

• The Website will be free from viruses or other harmful components.

We make reasonable efforts to maintain accurate information and reliable Website functionality.

19. Limitation of Liability

To the maximum extent permitted by applicable law, OVOA Pilates will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of the Website or products.

Our liability in connection with a particular order will, to the extent permitted by applicable law, be limited to the amount actually paid for the relevant product or order giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

20. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless OVOA Pilates and its affiliates, officers, employees, and service providers from claims, losses, liabilities, damages, costs, and expenses arising from:

• Your violation of these Terms;

• Your misuse of the Website;

• Your violation of applicable law;

• Your infringement of third-party rights; or

• Your misuse or unauthorized modification of our products.

21. Force Majeure

OVOA Pilates will not be responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control.

Such circumstances may include:

• Natural disasters

• War

• Government actions

• Epidemics or pandemics

• Strikes

• Port closures

• Shipping disruptions

• Transportation delays

• Supply chain disruptions

• Raw material shortages

• Power outages

• Fire

• Flood

• Other events beyond our reasonable control

We will make reasonable efforts to minimize the impact of such events.

22. Privacy

Your use of the Website is also subject to our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, and protect personal information.

23. Changes to These Terms

We may update these Terms from time to time.

When changes are made, we will update the "Last Updated" date at the top of this page.

Your continued use of the Website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

24. Governing Law

These Terms will be governed by the laws applicable to OVOA Pilates and the relevant transaction, without regard to conflict-of-law principles, except where applicable law provides otherwise.

For B2B transactions, the governing law and dispute resolution provisions may also be specified separately in the applicable quotation, purchase order, sales agreement, or other written contract.

25. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be modified or removed to the minimum extent necessary, and the remaining provisions will continue in effect.

26. Entire Agreement

These Terms, together with any applicable policies, quotations, order confirmations, sales agreements, and other written agreements, constitute the applicable agreement between you and OVOA Pilates regarding your use of the Website and the relevant transaction.

27. Contact Us

If you have questions about these Terms of Service, please contact us:

OVOA Pilates

Website: https://ovoapilates.com

Email: baoshu@ovoapilates.com

Whatsapp：+86 18862386883