Refund policy

We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags intact, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at baoshu@ovoapilates.com. Please note that you should contact customer service to obtain the shipping address for returns.

If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at baoshu@ovoapilates.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as items showing signs of wear, intentional damage, custom products (such as special orders or personalized items), and intimate apparel. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As mentioned above, your item must be in the same condition that you received it—unworn or unused, with tags intact, and in its original packaging. You will also need the receipt or proof of purchase. Refunds
Once we receive and inspect your returned item, we will notify you whether your refund request has been approved. If approved, the refund will be automatically issued to your original payment method; please allow up to 10 business days for the funds to appear in your account. Please note that your bank or credit card company may also require some time to process and post the refund.
If more than 15 business days have passed since we approved your return request, please contact us at baoshu@ovoapilates.com.