Shipping policy

Shipping Policy
Order Processing Time

All orders are processed within 3-7 business days after payment confirmation.

For customized orders, OEM projects, or bulk orders, processing time may vary depending on product requirements. Our team will confirm the production schedule with you before starting.

Shipping Methods & Delivery Time

We offer worldwide shipping for Pilates equipment and accessories.

Standard shipping:30-40 business days
Express shipping:14-20 business days

Delivery times may vary depending on the destination country, customs clearance, and shipping conditions.

Shipping Cost

Shipping costs are calculated based on the product size, weight, and delivery location.

For bulk orders, studio projects, and wholesale purchases, please contact us for a customized shipping quotation.

Tracking Information

Once your order has been shipped, you will receive a tracking number via email.

Please allow 3-7 days for tracking information to become available.

Customs & Import Duties

Customers are responsible for any customs duties, taxes, or import fees required by their country.

We recommend checking local import regulations before placing an order.

Damaged or Lost Packages

If your package arrives damaged or is lost during transportation, please contact us within 7 days after delivery.

Please provide:

Order number
Photos/videos of the package and product
Description of the issue

We will work with you to find a solution.

Contact Us

If you have any questions about shipping, please contact:

Email: support@ovoapilates.com